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Refund Policy

Returns

Having issues with your order? Exchange your sneakers for a different size. We offer exchanges on footwear orders with sizing issues All exchanges must be within 7 days of delivery. Exchanges only apply to footwear. Items discounted 50% and higher are final sale. They cannot be returned or exchanged.

We do not offer exchanges for different colors. We always ship the color that is selected when the order is placed. Please confirm that you have selected the correct size and color before submitting your order.

Orders are fulfilled for shipment within 24 hours of being placed and cannot be changed after this time. Order changes and cancellations can only be accepted within 24 hours under the condition that the order has not been fulfilled. 

Please do not send your exchange back to our distribution facility.

Please contact our support team at shopgrvy@gmail.com when making an exchange for the return address.


Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

If you receive the wrong order or if your order is permanently changed during delivery, we can offer to resend your order. This applies to all products including promotional items.

If refunded then it will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days depending on your bank


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopgrvy@gmail.com

Exchanges (if applicable)
We only replace items if they are defective damaged or do not fit. If you need to exchange it for the same item, send us an email at shopgrvy@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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